Backup Workflow Automation

(Currently Only Available in Bocada Enterprise).

Cut the tedious, manual touch points out of your backup workflows. Bocada's automated failure ticketing and built-in issue identification capabilities let you get backups up and running in no time, all while freeing up space to to focus on broader data protection oversight.

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Automate Backup Failure Ticketing Operations
Bocacda Automate Backup Failure Ticketing Icon

Automate End-To-End Ticketing

Cut out the time spent creating, tracking, and closing tickets. Say goodbye to ticket noise and hello to faster failure resolutions.

  • Trigger ticket creation with custom rules and remove an unnecessary manual touchpoint.
  • Automatically populate tickets with key details like error messages, assignment groups, and affected assets to streamline information gathering.
  • Centrally monitor ticket assignment, state, and resolution status via a 2-way API integration.
  • Create custom closure parameters to automatically close tickets and remove unnecessary noise.
Bocada Uncover Backup Failure Issues Faster Icon

Uncover Backup Impediments Quickly

Streamline underlying problem identification and say goodbye to needle in a haystack investigations.

  • Filter environments into key segments to home in on problem areas faster.
  • Use drag and drop report capabilities to group failures by error and more swiftly pinpoint underlying backup issues.
  • Isolate consecutive failure patterns to optimize recurring backup roadblock identification.

Backup workflow automation across applications

Key wins from backup workflow automation

spirit 21

Remove Time Spent On Manual Activities

Spirit/21, a European MSP, needed a streamlined approach for remediating their end customers’ backup failures and hitting agreed upon SLA success rates. They integrated Bocada’s automated failure alerts with their in-house ticketing system to create automated ticket generation triggers.

With auto-generated tickets, complete with information about the backup failure, the team could more quickly identify and address underlying failure causes…all while reducing error-prone manual touch points from their operations. The team enjoyed faster backup failure resolution windows, helping them achieve their SLA goals.

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Dramatically Cut Manual Data Collection & Reporting Time

As m-Hance, a global MSP, grew its customer base and backup application solutions under management, it faced a new challenge: meeting the same backup operations caliber they always provided while managing internal costs. They needed to consolidate the time spent manually managing disparate systems so that they could spend more time proactively overseeing complex environments.

By bringing in Bocada to automate their customers’ on-prem and cloud backup monitoring, the team removed 2-3 hours per day from manual activities. m-Hance elevated the quality of their BaaS offering with more consistent, complete reports, all while building efficiencies throughout their backup operations.

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Backup workflow automation articles and whitepapers

Measuring Backup Workflow Automation ROIs

Pinpoint the actual savings from automating daily backup activities.

MSP Backup Reporting Automation

Drive your BaaS profitability through automation.

Automate Cloud Backup Protections

How to achieve streamlined cloud backup operations.