Optimize Backup Performance Management
Streamline your day-to-day backup operations oversight with a single pane to monitor each customer’s backup performance.
Automatically pull, aggregate, and normalize each customer’s cloud and on-prem backup metrics for centralized management.
Simplify customer-specific backup management with automated, rules-based backup job tagging.
Create and schedule daily backup performance reports to get ahead of issues impacting SLA goals.
Simplify SLA Reporting
Give your customers peace of mind that you’re meeting their service level guidelines in just minutes.
- Use custom tagging to simplify pulling each customer’s unique backup performance success metrics.
- Create and save highly customized SLA report templates for each customer to simplify month-end data collection.
- Schedule report distribution to customers and key stakeholders to ensure that performance data reaches the right people at the right time.
Minimize Service Delivery Labor Hours
Leverage automated ticketing and remediation efficiency tools to take error prone, manual touchpoints out of your IT operations.
- Integrate Bocada into your enterprise ticketing solution to automate rules-based ticket creation, data population, and closure.
- Use custom tagging as well as drag and drop report capabilities to visualize and isolate issues impacting backup success.
- Identify persistent backup failure areas impeding SLA goals with consecutive failure tracking.
Streamline Customer Billing
Save countless hours every month on billing activities so you can focus more on what really counts, data protection.
- Build customer trust with an independent, 3rd party platform that validates your billing reports.
- Pre-schedule monthly report creation and distribution for timely billing information delivery.
- Leverage zero-touch verification of backup services rendered with automated backup job and storage usage reports.