Jira Ticketing Integration Now Available

Jira Ticketing Integration Now Available

Furthering Data Protection Automation Across IT Infrastructure

February 14, 2021

Furthering Data Protection Automation Across IT Infrastructure

Kirkland, WA – Bocada LLC, an award-winning data protection monitoring automation platform, has announced a new native integration with Jira’s ticketing system. Organizations using Jira for ticketing will have an automated way to open and monitor tickets associated with backup job failures, consecutive failures, and storage performance.

With Bocada’s Jira ticketing integration, administrators can create rules to automate ticket creation for incidents that need further attention. Bocada will automatically create tickets with relevant information, including backup error messages, assignment groups, and affected assets, giving administrators the information they need in-hand to resolve failure issues. Further, incidents are dynamically updated in the event of subsequent failures to avoid redundant tickets. Through Bocada’s dashboard, administrators can stay apprised of updates made within Jira, including team member assignment, ticket state and urgency, and resolution status.

Matt Hall, Bocada’s Global Head of Sales, notes that this latest integration is a natural addition to Bocada’s robust IT infrastructure integrations. “The strong reception for, and adoption of, our other native ticketing with ServiceNow and Micro Focus Service Manager validated what we keep hearing from the market: There is an increasing need to not just automate backup reporting and monitoring but also automate the IT operations that flow from this. Our latest integration with Jira ticketing further automates these functions and will strengthen overall data protection operations.”

Jira ticketing integration is available beginning with Bocada version 21.1.1. To learn more about Bocada’s Jira ticketing integration, email us at sales@bocada.com or call +1-425-898-2400.

About Bocada:

Bocada LLC, a global IT Automation leader, delivers backup reporting and monitoring solutions that give enterprises complete visibility into their backup performance. Bocada provides insight into complex backup environments, enabling IT organizations to save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. For more information, visit www.bocada.com.