Announcing Enhanced ServiceNow CMDB & Ticketing Integration

Automating Data Protection Across the IT Ops Environment 

The Bocada Team | February 13, 2020

Automating Data Protection Across the IT Ops Environment 

Kirkland, WA – Bocada LLC, an award-winning backup reporting and monitoring automation solution, has released enhanced ServiceNow CMDB and ticketing featuresOrganizations using ServiceNow will now enjoy improved ways to automate backup monitoring and failure remediation.   

The latest CMDB integration enhancements improve data protection by giving admins better ability to pinpoint critical assets not being backed up. With more robust matching options, including short name, long name, and IP address, Bocada seamlessly identifies assets in your CMDB that are receiving active backups, thereby identifying those that aren’t. Further additions, including manual asset mapping and an asset ignore feature, minimize the likelihood of falsely identifying unprotected assets and filter out noise.     

With Bocada’s improved ticketing integration, administrators can program Bocada to automatically populate any ticket field based on those present in their ServiceNow instance, including backup error messages, assignment groups, and affected assets. Backup admins using Bocada will now be able to automatically route service tickets to the correct team members and ensure that their teams have the information needed to quickly address underlying failure causes.  

Matt Hall, Bocada’s Global Head of Sales, notes that these latest updates are a response to enterprise customers’ needs for greater automation across all IT operations. “A message we kept hearing from our enterprise IT and MSP customers was a need to not just automate backup monitoring and reporting but also drastically reduce the time involved in very manual remediation processes. These latest ServiceNow enhancements play a key role in doing just that, giving backup admins a way to more easily identify unprotected assets and address failures, allowing them to strengthen data protection operations across their entire backup environment.   

Enhanced ServiceNow CMDB and ticketing integration are available in Bocada 20.1.2To learn more about Bocada’s new ServiceNow enhancements, email us at or call +1-425-898-2400. 

About Bocada: 

Bocada LLC, a global IT Automation leader, delivers backup reporting and monitoring solutions that give enterprises complete visibility into their backup performance. Bocada provides insight into complex backup environments, enabling IT organizations to save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. For more information, visit