Serve more customers without adding headcount
Every hour your team isn’t manually checking consoles is margin, not just time saved.
- Automate the checks, reporting, ticketing, and investigations that used to take a person’s whole morning, so the same team can take on more customers without a corresponding headcount increase
- Consolidate backup and storage monitoring across every customer account into one dashboard, regardless of which applications each customer runs
- Let Bocada’s AI agent diagnose what actually went wrong and open, update, and close tickets automatically as issues are resolved, so your team isn’t triaging problems that already fixed themselves
Protect every customer, win every opportunity
Support any backup or storage application, so heterogeneous environments become an opportunity, not a limit.
- Support any backup or storage application your customers run, from mainstream platforms to niche ones, so their stack is never the reason you pass on the deal
- Standardize monitoring and reporting across every customer, even when each one runs a different mix of backup, storage, and virtualization tools
- Cross-reference each customer’s asset inventory against actual backup activity, so a new resource a customer spins up without telling you doesn’t quietly go unprotected
- Know your backups ran, for every customer, instead of hoping they did
Know before your customer tells you
Configurable alerting and intelligent ticketing mean the signal reaches your PSA and your team before it reaches your customer’s inbox.
- Find and protect every customer asset with daily reconciliations of ‘Unprotected Resource Audits’
Get alerted the moment a failure crosses a threshold you define, per customer, per contract, since not every customer SLA looks the same - Integrate policy data so you know when missed backups create exposures for your customers
- Use Bocada’s AI-powered anomaly detection to flag backup behavior that looks like ransomware before anyone, including your customer, notices something wrong
- Track storage usage to avoid surprise bills, and the subsequent customer escalation calls
Turn backup health into a reason customers stay
Recurring, branded reports put your name on high-quality service, not Bocada’s.
- Deliver branded dashboards, under your own name and a custom URL, showing backup health scores, SLA performance, and job activity, so what your customer sees reinforces their relationship with you
- Give customers, or their IT director, self-service access to their own reports, so a status update doesn’t wait on an email
- Schedule recurring report delivery so protection stays visible between renewals, not just at contract time
Integrate your backup and data protection systems under the Bocada dashboard
