Announcing Ticket Creation, Remediation Monitoring, & Resolution Automation

Supporting Streamlined Workflows Across Data Protection Operations

October 18, 2021

Supporting Streamlined Workflows Across Data Protection Operations

Bellevue, WA – Bocada LLC, an award-winning backup reporting and monitoring automation solution, announces complete end-to-end backup failure ticketing automation, streamlining ticketing workflows from the creation to closure process. Organizations using enterprise ticketing solutions can further streamline their data protection workflows and minimize risks from manual activities.

Bocada already features robust ticketing automation including the automated triggering of ticket creation based upon pre-defined criteria, the population of tickets with key information like error messages, assignment groups, and affected assets, and the routing of tickets to select team members to reduce the time needed to receive relevant information in-hand. Bocada will now allow users to specify resolution criteria to automate the closure of tickets as well. This latest feature not only removes the need to manually close tickets but also allows team members to focus on pressing tickets by minimizing the likelihood of obsolete tickets remaining in the remediation queue. Ticket closure automation will be rolled out across enterprise ticketing solutions.

According to Matt Hall, Bocada’s Sales leader, a focus on streamlined ticketing reflects growing needs for broader automation across IT operations workflows. “While Bocada has a strong legacy of automating backup monitoring and reporting, our users are looking for opportunities to introduce automation and operational efficiencies throughout their data protection operations. Our end-to-end ticketing automation takes an otherwise time-intensive process like backup failure resolution and introduces automated workflows that reduce manual touchpoints, improve failure prioritization, and provide more robust solutions to oversee backup health.”

Complete ticketing automation will be available to users with Bocada 21.3.10. To learn more about Bocada’s new ticketing automation capabilities, email us at sales@bocada.com or call +1-425-898-2400.

About Bocada:

Bocada LLC, a global IT Automation leader, delivers backup reporting and monitoring solutions that give enterprises complete visibility into their backup performance. Bocada provides insight into complex backup environments, enabling IT organizations to save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. For more information, visit www.bocada.com.