The following features and enhancements are now available with the release of Bocada 21.1.2:
ConnectWise Ticketing Integration
Added functionality to use criteria-based rules to automate ConnectWise ticket creation. Tickets are dynamically updated if multiple failures occur in the same object, eliminating redundant tickets. The Incident History Report can also be used to identify ticket status and any changes made to tickets in ConnectWise, including assignment, state, urgency, severity, resolution, and other attributes.
Acronis Cyber Cloud
Added data collection and reporting for Acronis Cyber Cloud, a tool used by Managed Service Providers (MSPs) to manage backups for their end customers.
Backup Trends Details
Added change in data backed up by the day, week, or month depending on date grouping selected.
Storage Trends Details
Added change in data usage by the day, week, or month depending on date grouping selected.
Backup Clients Criteria
Improved performance to reduce loading time for report criteria and advanced criteria controls.