New Ticketing Integration: Micro Focus Service Manager

Automating Data Protection Across the IT Infrastructure Environment

The Bocada Team | December 3, 2020

Automating Data Protection Across the IT Infrastructure Environment

Kirkland, WA – Bocada LLC, an award-winning data protection monitoring automation platform, has announced a new native integration with Micro Focus Service Manager’s ticketing system. Organizations using Service Manager for ticketing will have an automated way to open and monitor tickets associated with backup job failures, consecutive failures, and storage performance.

With Bocada’s Service Manager ticketing integration, administrators can create rules to automate ticket creation for incidents that need further attention. Bocada will automatically create tickets with relevant information, including backup error messages, assignment groups, and affected assets, giving administrators the information they need in-hand to resolve failures. Additionally, Bocada’s ticket monitoring reports let administrators easily stay apprised of updates made within Service Manager, including which team member has been assigned to the ticket as well as ticket state and urgency, ensuring full visibility into the ticket resolution process.

Matt Hall, Bocada’s Global Head of Sales, notes that this latest integration is a response to enterprise IT and MSP customers’ needs for greater automation across their IT operations. “While our customers value Bocada’s automated backup reporting and asset protection monitoring, they were still left with a hyper-manual and error-prone failure resolution process. This latest integration, coupled with our earlier release of the ServiceNow ticketing integration, further automates ticket creation and monitoring processes to minimize risk and strengthen data protection operations.”

Service Manager ticketing integration is available beginning with Bocada version 20.3.12. To learn more about Bocada’s Service Manage ticketing integration, email us at or call +1-425-898-2400.

About Bocada:

Bocada LLC, a global IT Automation leader, delivers backup reporting and monitoring solutions that give enterprises complete visibility into their backup performance. Bocada provides insight into complex backup environments, enabling IT organizations to save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. For more information, visit