Now Available: ConnectWise Ticketing Integration

Furthering Data Protection Automation Across IT Infrastructure

March 25, 2021

Furthering Data Protection Automation Across IT Infrastructure

Kirkland, WA – Bocada LLC, an award-winning data protection monitoring automation platform, has announced a new native integration with ConectWise’s ticketing system. Organizations using ConnectWise for ticketing will have an automated way to open and monitor tickets associated with backup job failures, consecutive failures, and storage performance.

With Bocada’s ConnectWise ticketing integration, administrators can create rules to automate ticket creation for incidents that need further attention. Bocada will automatically create tickets with relevant information, including backup error messages, assignment groups, and affected assets, giving administrators the information they need in-hand to resolve failure issues. Further, incidents are dynamically updated in the event of subsequent failures to avoid redundant tickets. Through Bocada’s dashboard, administrators can stay apprised of updates made within Connectwise, including team member assignment, ticket state and urgency, and resolution status.

Matt Hall, Bocada’s Global Head of Sales, notes that this latest integration is a natural addition following other recent ticketing integrations. “The incredibly fast adoption of recently-released ServiceNow and Jira ticketing integrations showed us how hungry backup administrators are to automate a still-manual, time intensive task in their daily operations. Offering ConnectWise integration ensures that even more organizations can add automation throughout their IT workflows.”

ConnectWise ticketing integration is available beginning with Bocada version 21.1.4. To learn more about Bocada’s ConnectWise ticketing integration, email us at sales@bocada.com or call +1-425-898-2400.

About Bocada:

Bocada LLC, a global IT Automation leader, delivers backup reporting and monitoring solutions that give enterprises complete visibility into their backup performance. Bocada provides insight into complex backup environments, enabling IT organizations to save time, automate ongoing reporting activities, and reduce costs. With the largest installed customer base in the Fortune 500, Bocada is the world’s leading provider of backup reporting automation. For more information, visit www.bocada.com.