Bocada Product Support

Bocada Support and Maintenance

Our annual subscription fee model provides customers full access to a dedicated support organization:

— 24×7 online knowledge base and problem ticketing system

— Email support Monday through Friday, 6 a.m. to 6 p.m. Pacific Time (except holidays)

— Product updates

— Product documentation

— Maintenance releases and service packs

Our Professional Services team provides the following paid services based on quoted statements of work:

— Deployment planning and assistance

— Installation and configuration

— Training

— Custom report design, review and delivery

— Backup assessments and consulting


Open and track cases, download product updates and documentations and search our knowledge base in our customer support portal