m-hance is a Microsoft Solution Provider specializing in offering a range of business solutions using the latest Microsoft technologies across the United Kingdom, Ireland, and the United States. Following a customer partner model, m-hance develops best-in-class IT services and digital transformations by tailoring solutions to customers’ unique organizational needs.
With m-hance’s customer growth came new challenges for the core infrastructure team. They were being asked to deliver the same caliber of backup performance monitoring as they historically did while the number of backup products, and versions of those backup products, under management grew to include Azure, Veeam, Backup Exec, and Data Protection Manager (DPM). The time required to holistically manage these disparate systems was manual and time-intensive and challenged the team to offer transparent performance reporting back to their customers. The team knew there was an opportunity to streamline internal operations while elevating the visibility of performance for each customer.