Backup and data protection oversight built for MSPs

Every customer expects the same thing: confidence their data is safe, without adding headcount to prove it. Bocada consolidates backup and storage monitoring and reporting across every customer account into one system your team can run at scale — all integrated into your PSA for seamless ticket management and customer billing.

Serve more customers without adding headcount

Every hour your team isn’t manually checking consoles is margin, not just time saved.

Automate the checks, reporting, ticketing, and investigations that used to take a person’s whole morning, so the same team can take on more customers without a corresponding headcount increase
Consolidate backup and storage monitoring across every customer account into one dashboard, regardless of which applications each customer runs
Let Bocada’s AI agent diagnose what actually went wrong and open, update, and close tickets automatically as issues are resolved, so your team isn’t triaging problems that already fixed themselves

In practice: an admin managing 40 customer accounts opens one dashboard each morning instead of logging into a dozen separate consoles.

Protect every customer, win every opportunity

Support any backup or storage application, so heterogeneous environments become an opportunity, not a limit.

Support any backup or storage application your customers run, from mainstream platforms to niche ones, so their stack is never the reason you pass on the deal
Standardize monitoring and reporting across every customer, even when each one runs a different mix of backup, storage, and virtualization tools
Cross-reference each customer’s asset inventory against actual backup activity, so a new resource a customer spins up without telling you doesn’t quietly go unprotected
Know your backups ran, for every customer, instead of hoping they did

In practice: a prospect running a niche backup tool no longer means turning down the deal or building a custom integration.

Know before your customer tells you

Configurable alerting and intelligent ticketing mean the signal reaches your PSA and your team before it reaches your customer’s inbox.

Find and protect every customer asset with daily reconciliations of ‘Unprotected Resource Audits’
Get alerted the moment a failure crosses a threshold you define, per customer, per contract, since not every customer SLA looks the same
Integrate policy data so you know when missed backups create exposures for your customers
Use Bocada’s AI-powered anomaly detection to flag backup behavior that looks like ransomware before anyone, including your customer, notices something wrong
Track storage usage to avoid surprise bills, and the subsequent customer escalation calls

In practice: a threshold breach opens a ticket in your PSA and resolves before the customer notices anything was ever wrong.

Turn backup health into a reason customers stay

Recurring, branded reports put your name on high-quality service, not Bocada’s.

Deliver branded dashboards, under your own name and a custom URL, showing backup health scores, SLA performance, and job activity, so what your customer sees reinforces their relationship with you
Give customers, or their IT director, self-service access to their own reports, so a status update doesn’t wait on an email
Schedule recurring report delivery so protection stays visible between renewals, not just at contract time

In practice: a customer’s IT director checks their own branded portal at renewal time instead of asking your team for proof.

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