Bocada Support and Maintenance

Bocada is pleased to offer technical product support and application upgrades. New customers are offered our standard RapidStart support package to help install, configure, and deploy the Bocada application to meet the organizations requirements. Both new and existing customers, who have purchased annual support and maintenance, also have full access to post-installation support:

Online knowledge base and problem ticketing system
E-mail and toll-free telephone assistance Monday through Friday, 6 a.m. to 6 p.m. Pacific, US Time (except holidays)
Product documentation and documentation updates
Program error fixes, hotfixes and service packs
Product upgrades for your Bocada application