Managed Service Provider:
Improve Data Protection Service Delivery Results
At Bocada, we understand that your business relies on effectively delivering data protection services to your customers. Together with our customers, we have developed the Data Protection Service Management Delivery model (DPSM), a blueprint outlining the steps and backup best practices for getting control of your customer’s data protection environment in order to ensure recoverability, more effectively deliver against backup SLAs, reduce risk, better communicate with customers and lower overall CAPEX/OPEX costs.
Bocada Prism is an ideal solution for MSPs looking to quickly and effectively manage backup and replication environments, consistently meet SLAs and improve customer communication. Bocada Prism is the industries only purpose built Data Protection Service Management (DPSM) solution, with built in workflow, intelligent SLA impact analysis, backup policy change analysis, a configurable knowledge base and automated integration with trouble ticketing solutions.
History with World's largest MSPs
Bocada has a long history of working with some of the worlds largest MSPs, including IBM Global Services, Logica UK and HP/EDS helping them more effectively deliver backup services, lower operational costs and improve customer satisfaction. We developed the DPSM model with our customers, and many MSPs were instrumental in defining the backup best practices outlined in the DPSM Process.
Easy, Transparent, Powerful Backup Reporting
The agentless architecture provides ease of deployment, minimal administration and transparent upgrades.
Transform the way you deliver data protection services
Our solutions provide:
- A clear, simple workflow process
- SLA impact reports for compliance, troubleshooting and chargebacks
- A historical knowledge base that documents incidents and remedial actions
- Automated chargeback reports
- Secure customer web access to information about their service results
Effectively Meet SLAs
Managing to SLAs is a critical piece of the DPSM process, and an essential practice for any MSP. By setting SLAs based on the needs of the business, and subsequently the results of SLA compliance, MSPs can better prioritize problem mangement activities and more effectively align with customer expectations.
Prism has significant SLA Management functionality built-in, including:
- SLA Configuration Wizards to set compliance by multiple variables, including:
- Backup Window
- Single or Multiple Failures
- Frequency of Backups
- SLA Impact Analysis
- Automatically alerts if error may impact SLA
- Detailed Impact Reports show how error may be impacting compliance
- SLA Trend Reports
- Full Dashboard of all SLA results, configurable by customer
- Daily, weekly or monthly trends
- Ability to automatically send SLA result to customers
