Managed Service Provider: Improve Data Protection Service Delivery Results
How Bocada Solutions Increase Customer Loyalty!
At Bocada, we understand that your business relies on effectively delivering data protection services to your customers. Together with our customers, we have developed the Data Protection Service Management Delivery model (DPSM), a blueprint outlining the steps and best practices for getting control of your customer’s data protection environment in order to ensure recoverability, more effectively deliver against SLAs, reduce risk, better communicate with customers and lower overall CAPEX/OPEX costs.
Our goal is to help partners utilize the DPSM model in conjunction with our solutions
to help transform the way they deliver data protection services. Our solutions provide:
- A clear, simple workflow process
- SLA impact reports for compliance, trouble shooting and charge backs
- A historical knowledge base that documents incidents and remedial actions
- Automated chargeback reports
- Secure customer web access to information about their service results
Now you can maximize efficiency while reducing risk and improving SLA results, ensuring customer satisfaction. Together the DPSM model and Bocada solutions arm you with not only a clear step by step process improvement guide and a superior technical solution, but a business case that makes sense for the bottom line as well.
With a secure, web-based delivery system featuring interactive dashboards that follow storage and backup across multiple platforms simultaneously, the architecture is simple yet powerful.
Provider Benefits
- Agentless architecture for rapid deployment and easy maintenance
- Secure web-based views providing multiple permission based viewing levels
- Simple subscription pricing
- Rapid trouble shooting with a comprehensive Health Check analysis
- Comprehensive, on-demand, charge back reports
- Simple, automatic SLA result publishing
Supporting Your Success
Bocada is committed to your channel sales success. We respect our partners and work to provide you with all the tools you need to speed time to market, and time to revenue. You can count on us for:
- Sales presentations for your customer
- Product demonstration programs
- Product reference materials with quick guides for easy review
- Significant value enhancement for your offered data protection services
Find out more about how Bocada can reduce your internal cost of providing data protection management and help take your customers to the next level of business and operational efficiency.
To become a Bocada Managed Service Provider Partner contact us today
