With the purchase of annual support and maintenance, you will receive technical product support via phone, web and email as well as all upgrades, hotfixes and service packs for the purchased product.

As a Bocada customer, you will initially receive our standard support package to help you install, configure, and deploy Bocada Enterprise applications to meet your requirements. Standard post-installation support includes:

• E-mail and toll-free telephone assistance Monday through Friday, 6 a.m. to 6 p.m. Pacific, US Time (except holidays)
• Program error fixes
• Free product upgrades of enhancements and new features
• Product documentation and documentation updates

For more information, please contact our Customer Support group at (425) 818-4400 (select option 2) or via e-mail at support@bocada.com.

For technical support, or if you would like a copy of our standard support agreement, please contact us at: