Bocada Prism: Intuitively Manage Backup Service Level Agreements
Managing to SLAs is a critical piece of the Data Protection Service Management process. By setting SLAs based on the needs of the business, and subsequently monitoring the results of SLA compliance, IT organizations can better prioritize problem management activities and more effectively align with customer expectations. Organizations that adhere to SLA management goals have increased operational efficiencies, reduced downtime and increased customer satisfaction.
Bocada Prism is a true Data Protection Service Management application, a solution which addresses the complexities of service delivery by providing intuitive analysis on whether or not an organization is meeting its business goals and will truly be able to deliver on SLAs . With Prism user can:
- Configure SLA profiles based on the needs of the business
- Quickly determine if SLAs will be impacted with the SLA Impact Report
- Drill down allows users to focus attention on why SLAs were not met during a given time frame
- Create price lists based on backup activity or storage usage and automate the billing process
Bocada Prism allows users to create and define robust, flexible SLAs against which they measure success. Users can create multi-part SLAs and specify monthly, weekly, daily and per attempt backup frequency options. Users can also select non-contiguous days of the week for backup successes, and even define which days are included in a backup week for a given SLA. Compliance can be measured by backup success on any attempt, the last attempt or every attempt. This provides a great deal of flexibility for administrators to set up multiple SLAs that align with the business needs of the organization.
Prism’s unique, automated SLA Impact analysis automatically warns a user if the service level agreement may be impacted by the error. As soon as Prism detects an error, it evaluates if that error may impact compliance and alerts the user. The SLA impact analysis provides in depth information as to why the SLA may become out of compliance, helping users prioritize and troubleshoot to quickly resolve issues and ensure business goals are being met.
Easily View SLA Impacts - Click to enlarge
Automatically Warn A User If SLA May Be Impacted - Click to enlarge
For more information on the benefits of managing to SLA’s go to our DPSM SLA page.
For more information on Prism SLA functionality go to (link to Prism product page, SLA module)
